Terms of purchase
General Terms and Conditions www.aruvarazs.hu
Please read our general terms and conditions - hereinafter referred to as "Terms and Conditions" - carefully before using the Website and, in particular, finalizing an order placed through the Website, because using the Website and/or finalizing an order automatically means acceptance of the contents of this document. also in the event that you, as the User of the Website, have not registered a user account on the Website.If the User does not accept the conditions contained in these Terms and Conditions, he/she is not entitled to use the Website.
These Terms and Conditions apply to the Website (Webstore) available at the URL www.aruvarazs.hu and all its subdomains. The full text of the present General Terms and Conditions can be saved and printed in a printable form and is available at the URL address www.aruvarazs.hu/vasarlasifeltelek.
Company name / Name: Nagy Bernadett
Address: 2143 Kistarcsa, Bagolyvár út 1
Phone: +36707059901
E-mail: kapcollas@aruvarazs.hu
Website: http://www.aruvarazs.hu
Store name: Aruvaráz
Tax number: 58795327-2-33
EU tax number: HU58795327
Company register number: 54018200
Date of registration 02.09.2019.
Contact name: Nagy Bernadett e.v.
Contact phone number: +36707059901
Contact person's e-mail address: kapclots@aruvarazs.hu
Bank account number: 10702301-72392863-51100005
Hosting provider name: UNAS Online Kft
The registered office of the storage service provider is: 9400 Kőszegi út 14, Sopron
Contact information of hosting provider: unas@unas.hu
Concepts
Website/Webstore: the website available at the above-mentioned URL address, which is considered a tool enabling communication between absent parties, thus suitable for making a contract declaration in order to conclude a contract in the absence of the parties.
Product: all negotiable movable things listed in the product catalog or subpages of the Website, placed on the Website and/or by the Service Provider and intended for sale, which are the subject of the General Terms and Conditions.
Service Provider/Seller: the company, seller, with whom the Customer concludes a contract for the sale of Products.
User/Buyer/Buyer/You: the person entering into a contract making a purchase offer via the Website.
Consumer: a natural person acting outside the scope of his profession, independent occupation or business activity.
Business: a person acting in the scope of his profession, independent occupation or business activity.
Absentee contract: a contract between a business and a consumer, i.e. "consumer contract", which is concluded within the framework of a distance selling system organized for the provision of the product or service according to the contract, without the simultaneous physical presence of the parties, in such a way that, in order to conclude the contract, the contracting parties only a device enabling communication between absent parties is used.
Parties: Service Provider and User together.
Products and services offered on the Website
The Service Provider displays on the Website the essential data of the products that can be ordered online via the Website: the name of the product, the name of its manufacturer, the description of the product, the photo and price of the product. The data provided for the products are informative. Product photos may differ from reality - for example, but not limited to colors, sizes, equipment, etc., in such cases the images serve as illustrations. The service provider is not responsible for possible differences between the image of the product and the appearance of the real product.
The prices shown on the website are in Hungarian forints and include the VAT required by law for the given products. The prices shown on the Website are informative, in the case of special prices or other discounts, the special price and/or discounted price will be indicated separately. The Service Provider reserves the right to change the price. The indicated price of the products does not include shipping or packaging costs. Packaging costs are only charged for products for which this is indicated separately on the Website.
Despite the Service Provider's best efforts, the Service Provider has the right to withdraw from the contract in the event of an incorrect price indicated as a result of some error, for example a technical error. A price can be considered incorrect when there is a striking disproportion of value between the product's real and stated price, which an average consumer needs to notice immediately; for example, a price of HUF 0, a price of HUF 1, or a price that is significantly different from the well-known, generally accepted price of the product. Since in such a case the Civil Code Pursuant to Act V of 2013, a mutual and unanimous expression of the parties does not create an agreement between the Parties regarding the sale, the contract is also void in the event that the User receives a confirmation from the Service Provider about the content of the order after placing the order, which confirmation also includes the incorrect price. According to this, the Service Provider is not obliged to fulfill an order containing an incorrect price, but the Service Provider informs the User in such a case and if the order can be fulfilled at the real price, it offers the User the opportunity to purchase the given product(s) at the real price, but the User is not obliged to the Service Provider to buy the product(s) at the price offered by
If a product has been ordered for which incorrect product data has been indicated, the User will be informed of this immediately after discovering the incorrect data, and the User has the opportunity to confirm his intention to purchase again or to cancel the purchase.
The data and information displayed on the Website do not constitute an offer or an offer for the conclusion of a contract.
Registration and purchase, order process
Registration
Registration is available from the top main menu or footer menu of the website, or via the Login control panel located on the side of the website. Open the registration page and fill out the form there, then click the "Register" button at the bottom of the form. When entering registration data, it is mandatory to enter real data. In case of successful registration, the website will indicate the success of your registration, or in case of missing data, the form will remain on the screen and warn you which sections have not been filled in or have been filled in incorrectly. In case of successful registration, the system will immediately log you in to the website, then the "Login" panel will show you under which name you have logged in.
By registering on the Website, the User declares that he accepts the provisions of these Terms and Conditions and the Website's data management information and consents to data management. The user must provide real data during registration and purchase, otherwise no contract will be formed between the parties. The Service Provider excludes all liability in the event that the User uses the Website in another name and with other data. The Service Provider does not assume any responsibility for problems attributable to incorrect, untrue or inaccurate data provided by the User, such as delivery delays, or any other problems related to the fulfillment of the order. The Service Provider shall not be held liable for the resulting damages, during which the User's password is not accessed due to the fault of the Service Provider, or the User uses a weak password, or does not keep the password secret at such a level that unauthorized persons cannot access it.
Entry
In the fields of the Login panel, enter the e-mail address with which you registered and the associated password, then click the "Login" button next to the fields. After logging in, the contents of the panel will automatically change, the name you are logged in with will be displayed, and the option to exit and change your password will also appear.
Check-Out
To log out of the online store, click the Logout button in the "Login" panel! The exit (or logout) button is only visible on the panel if you have previously logged in.
Forgotten password
If you have forgotten your password, by clicking on "forgot password" in the login panel, a new page will appear, which will ask for the e-mail address with which you previously registered in our online store. After entering the e-mail address, click on the button labeled Send, after which, if you are indeed a registered user of our website, you will receive an e-mail containing the additional steps necessary to generate a new password. Write down the new password exactly (uppercase and lowercase letters matter), then enter our website using the new password! You can change the new password as needed (see password change)! In order to ensure the security of your own data, always use secure passwords that are hard to guess!
Password change
If you want to change your password, enter the online store using the Login panel. After logging in, the "change password" link or button will appear for you, clicking on which will load a new page. The page will ask for your current password and then the new password twice to avoid possible typos. After filling in the fields, click the Changed button! If you have filled out the form correctly, after pressing the Changed button, you can enter our online store with the newly entered password.
In order to ensure the security of your own data, you must always use hard-to-guess, secure passwords on our Website, you are responsible for keeping the passwords and storing them in properly secure conditions, the Service Provider is not responsible for any damage caused by the passwords falling into unauthorized hands.
The process of buying
By browsing the product catalog of our website, you can compile the contents of your basket. On the detailed data sheet of the selected product, you will find the add to cart button for each product available for purchase, before which you can enter the quantity and number of pieces you wish to purchase in a small column. After pressing the add to cart button, the selected product is placed in the cart, about which the website gives feedback either in the form of a pop-up message or by displaying the detailed contents of the cart. You can add additional products to your virtual basket, modify the contents of your basket as you wish, for example by changing the number of products in the basket or removing products from the basket. If you change the quantity of the products in the basket, after making the changes, click on "
If you have compiled the contents of your basket, click the "Order" button on the basket page to start the shopping process!
If you are not yet logged in to our website, you have the option to log in or register on the page that appears, and depending on the settings, it is also possible to purchase without registration. Log in to our website or choose registration or purchase without registration!
In the next step of the purchase process, select the method of receiving the products, i.e. the delivery method, and also select the payment method! On the delivery and payment page, we have also indicated the fee for the various product pick-up and home delivery options. After selecting the delivery and payment method, click Next!
On the next screen, you can see the total value of the basket, the cost of the selected delivery method and their sum, so the total amount to be paid, where you can check the total amount to be paid.
In the form that appears, fill in the invoicing data and, in case of delivery, the delivery data and contact data as well! Please fill in the data accurately and carefully, because we can only complete the order if the data is accurate!
You can also enter a message for our staff in the Comment section of the order!
If you have filled in the data, click the "Next" button!
On the next screen, you have the opportunity to check the ordered products, the delivery and payment method, and the entered data before finalizing the order! If you find an error in the data, go back and correct the incorrect data, for example typos!
If you find all the data in order, then check the field(s) indicating the confirmation of acceptance of the General Terms and Conditions and other conditions and the acceptance of the payment obligation and click the "Order" button!
If you have chosen online payment by bank card, the system will display the secure online payment interface, where you can make the online payment! In all cases, the online payment is made on the secure website of the contracted bank or our contracted partner dealing with online payments, the provided bank card data do not reach our online store, so of course we do not recognize them and do not store them.
In the case of a successful order, the page thanking you for the successful purchase will appear on our website, and we will also automatically confirm the purchase by e-mail. Placing a successful order is considered an offer by the User. If the e-mail confirming the purchase does not arrive at the e-mail address provided during the purchase within 60 minutes after the finalization of the purchase, please check whether you entered your e-mail address correctly on our website and whether your e-mail account is suitable to receive e-mails - for example, whether the account is full or there are no other technical problems - and whether our e-mail has been sent to the trash, spam folder or the promotions folder! If the Service Provider does not confirm the order within 48 hours from the date of finalization of the order, the User is released from the obligation to make an offer or conclude a contract. The order is considered confirmed from the time when the confirmation becomes available to the Buyer. The Service Provider is not responsible for confirmation in cases where the order confirmation e-mail is not received due to the configuration of the e-mail system used by the Buyer, the saturation of his e-mail account, or filter or spam filter settings. The automatic e-mail confirmation sent by the website is only a notification that the order has been received by the Service Provider, but this confirmation does not constitute acceptance of the offer and does not create a contract between the parties.
After a successful order, the contents of the basket will be empty. If you have completed your purchase and are logged in to the website, you can log out of the system before closing the website in the "Login" panel at the top of the page.
The contract between the parties is established when the Service Provider confirms the order by e-mail or telephone, in addition to the automatic confirmation e-mail, giving the details of the order and the expected date of completion, and thus accepts the User's offer created by placing the order.
Correction of data entry errors
The User can change the data provided during registration at any time, and correct any errors after logging in to the user account on the profile page. The only exception to this is the e-mail address used to identify the user account, because it is not possible to change it, but the user can ask the Service Provider to delete his user account and the User can re-register on the Website using the corrected e-mail address.
During the purchase process, the User has the opportunity to correct data entry errors at every step of the purchase until placing the order, including the number of products placed in the basket, the provided billing and delivery data, contact data, delivery and payment data.
If, after finalizing the order, the User notices that he/she entered incorrect data during the order submission, he/she has the option to notify the Service Provider of the error via the Service Provider's contact details.
It is the User's responsibility to provide correct data, the Service Provider has the right to charge the User for damages caused to the Service Provider, including material damages, attributable to the incorrectly provided data.
Fulfillment of orders
Orders are processed and orders accepted by the Service Provider are fulfilled during business hours. Orders received outside of opening hours are processed on the next working day in order of receipt.
The service provider fulfills the ordered products within the shortest time possible. The general deadline is 5 (five) working days but a maximum of 30 (thirty) working days. The Service Provider will confirm by e-mail or telephone when the order is expected to be fulfilled. Based on the sales contract between the parties, the Service Provider is obliged to transfer the ownership of the ordered products, and the User is obliged to pay the purchase price indicated in the confirmed order and to take delivery of the ordered products. If the Service Provider is late with regard to performance, the User may specify an additional deadline, if the Service Provider does not fulfill the provisions of the contract by the additional deadline, the User has the right to withdraw from the contract. If the Service Provider is unable to fulfill the products included in the order because the product is not available, cannot be obtained, or the production of the product has ceased, it shall immediately inform the User of this and refund the amount paid by the User to the Service Provider in connection with the order within eight working days at the latest. We would like to inform our dear customers that we can accept cash on delivery for orders under HUF 5,000, from HUF 5,001 only advance payment / bank card / paypal payment is accepted.
Delivery methods and delivery conditions
We deliver our products with GLS within 2-3 working days from the order.
Delivery by courier: In the case of delivery by courier, the User is obliged to inspect the contents of the package before the courier, and in the event of possible damage to the products or packaging, or incomplete performance, the User is obliged to request a report from the courier, and in the event of damage, the User will not return the package must take over. The Service Provider cannot accept a subsequent complaint without a protocol. The VAT invoice and, if the ordered products come with a warranty card, the warranty card is also included in the package. We deliver our packages from the logistics center outsourced by Webshippy. We only advertise and sell the products on our website, but the product is stored, packaged and delivered through our partner: the ordered goods are sent from the Webshippy warehouse or directly from the distributor to the customer via GLS.
Payment methods
In the case of cash on delivery, the total amount of the order is paid to the delivery courier upon receipt of the products, which can be paid in cash or by bank card. In the case of COD delivery, the courier will hand over the products to the User after paying the total amount of the order to the courier.
In the case of payment by Bank Card, the User pays the entire amount of the order before the purchase via the secure website.
Payment in advance: In case of payment in advance, please pay the total amount of the order within 24 hours, otherwise the order will be cancelled.
The consumer's right of withdrawal and termination
In the case of a contract concluded outside the business premises and concluded between absent parties, the consumer has the right to cancel without giving reasons pursuant to Act No. 45/2014. (II. 26.) According to government decree:
1. in the case of a contract for the sale of a product
1. to the product,
2. when buying and selling several products, if each product is delivered at a different time, to the last delivered product,
3. in the case of a product consisting of several lots or pieces, the last supplied lot or piece,
4. if the product must be supplied regularly within a specified period, the first service,
5. from the date of receipt by the consumer or a third party indicated by him, other than the carrier;
2. in the case of a contract for the provision of services, you can exercise it within fourteen days from the date of conclusion of the contract. The provisions of point a) of this paragraph do not affect the right of the consumer to exercise his right of withdrawal during the period between the date of conclusion of the contract and the date of receipt of the product. If the consumer has made an offer to conclude the contract, the consumer has the right to withdraw the offer before the conclusion of the contract, which terminates the binding nature of the offer covering the conclusion of the contract.
The right of withdrawal applies only to Users who qualify as consumers according to the Civil Code, pursuant to this. The right of withdrawal does not belong to the company, i.e. a person who acts in the scope of his profession, independent occupation or business activity.
The Consumer is not entitled to the right of withdrawal in the case of a non-pre-manufactured product that was produced based on the consumer's instructions or at his express request, or in the case of a product that was clearly tailored to the consumer.
The consumer can exercise his right to withdraw from the purchase in writing by using the sample statement created for this purpose, which can be found below, or by means of a clear statement to this effect in writing, by telephone or verbally in person. In the case of exercising the right of withdrawal by post, the day of sending the postal item must be taken into account, the Service Provider accepts registered mail.
The right of withdrawal shall be deemed to have been asserted within the deadline if the Consumer sends his statement within 14 days. The Consumer bears the burden of proving that he has exercised the right of withdrawal in accordance with this provision.
If the Consumer withdraws from the contract in accordance with the above (in accordance with § 22 of Government Decree 45/2014 (II. 26), then:
• The Service Provider is obliged to refund the entire amount paid by the Consumer as compensation, including the costs incurred in connection with the performance, including the delivery fee, but if the Consumer specifically chooses a mode of transport other than the least expensive usual mode of transport, no later than fourteen days after learning of the cancellation , the Service Provider is not obliged to reimburse the resulting additional costs.
• The Consumer bears the cost of returning the product. The product must be returned to the Service Provider's address or returned in person.
• The Consumer is responsible for the depreciation resulting from use that exceeds the use necessary to determine the nature, properties and operation of the product.
• The Service Provider will refund the amount to be reimbursed to the Consumer in the same way as the payment method used by the Consumer, unless the Consumer gives his express consent to another repayment method, in which case the Consumer will not be charged additional costs due to the application of the reimbursement method.
• The consumer must return the product(s) immediately, but no later than fourteen days from the notification of cancellation, or hand it over to the Service Provider or to a person authorized by the Service Provider to receive the product. The return is deemed completed within the deadline if the Consumer sends the product/products to the Service Provider before the expiry of the withdrawal period.
• The Service Provider may withhold the amount due to the Consumer until the Consumer has returned the product or has proven beyond doubt that he has returned it to the Service Provider; of the two, the earlier date must be taken into account. The Service Provider does not accept shipments sent with cash on delivery.
45/2014, the consumer cannot exercise the right of withdrawal in the following cases. (II. 26.) In accordance with the Government Decree:
1. in the case of a contract for the provision of a service, after the performance of the service as a whole, if the company began the performance with the express, prior consent of the consumer, and the consumer was aware that he would lose his right of termination after the performance of the service as a whole;
2. with regard to a product or service whose price or fee cannot be influenced by the money market company, 45/2014. (II. 26.) It depends on its possible fluctuations even during the deadline specified in § 20 (2) of the Government Decree;
3. in the case of a non-pre-manufactured product that was produced based on the instructions or at the express request of the consumer, or in the case of a product that was clearly tailored to the consumer;
4. with regard to perishable products or products that retain their quality for a short time;
5. with regard to a product with closed packaging, which cannot be returned after being opened after delivery for reasons of health protection or hygiene;
6. with regard to a product which, by its nature, is inseparably mixed with another product after delivery;
7. with regard to an alcoholic beverage whose actual value depends on market fluctuations in a way that cannot be influenced by the company, and whose price was agreed upon by the parties when the sales contract was concluded, but the performance of the contract only takes place after the thirtieth day from the conclusion of the contract;
8. * - with the exception contained in paragraph (2) - in the case of a business contract in which the business visits the consumer at the consumer's express request to carry out urgent repair or maintenance work;
9. with regard to the sale and purchase of audio and video recordings in sealed packaging, as well as copies of computer software, if the consumer has opened the packaging after the handover;
10. with regard to newspapers, magazines and periodicals, with the exception of subscription contracts;
11. in the case of contracts concluded at a public auction;
12. with the exception of housing services, in the case of a contract for the provision of accommodation, transportation, car rental, catering or services related to leisure activities, if a deadline or deadline for performance defined in the contract has been agreed;
13. with regard to digital data content provided on a non-tangible data carrier, if the business has begun performance with the express, prior consent of the consumer, and the consumer has declared at the same time as this consent that he/she will lose his/her right according to § 20 after the start of performance.
45/2014 on the detailed rules of contracts between the Consumer and the Service Provider. (II.26.) The full text of the Government Decree is available at the URL https://net.jogtar.hu/jogszabaly?docid=A1400045.KOR.
Product warranty, guarantee
Accessories warranty
In which case can you exercise your accessory warranty right?
In the event of faulty performance by the Service Provider, you can assert a warranty claim against the company in accordance with the rules of the Civil Code.
What rights are you entitled to based on your warranty claim?
You can - according to your choice - make use of the following accessory warranty claims: You can request repair or replacement, unless the fulfillment of the demand you choose is impossible or would involve disproportionate additional costs for the company compared to the fulfillment of other demands. If you did not or could not ask for the repair or replacement, you can request a proportional reduction of the compensation or you can repair the defect at the expense of the company, or you can have it repaired by someone else or - in the last case - you can also withdraw from the contract. You can transfer from your chosen accessory warranty right to another, but you will bear the cost of the transfer, unless it was justified or the company gave a reason for it.
What is the deadline for asserting your warranty claim?
You are obliged to report the error immediately after discovering it, but no later than within two months of discovering the error. At the same time, I would like to draw your attention to the fact that you can no longer assert your accessory warranty rights beyond the two-year limitation period from the completion of the contract.
Who can you enforce your accessory warranty claim against?
You can enforce your accessory warranty claim against the Service Provider.
What other conditions are there for asserting your accessory warranty rights?
Within six months from the date of delivery, there is no other condition for asserting your warranty claim for accessories other than reporting the defect, if you prove that the product or service was provided by the Service Provider. However, after six months have passed since the performance, you are already obliged to prove that the defect you recognized was already present at the time of performance.
Product warranty
In which case can you use your product warranty right?
In the event of a defect in a movable thing (product), you may - at your choice - assert your right defined in point 1 or a product warranty claim.
What rights do you have based on your product warranty claim?
As a product warranty claim, you can only request the repair or replacement of the defective product.
In which case is the product considered defective?
The product is defective if it does not meet the quality requirements in force at the time it is placed on the market or if it does not have the properties described by the manufacturer.
What is the deadline for asserting your product warranty claim?
You can assert your product warranty claim within two years of the product being placed on the market by the manufacturer. After this deadline, you will lose this right.
Against whom and under what other conditions can you enforce your product warranty claim?
You can only exercise your product warranty claim against the manufacturer or distributor of the movable item. You must prove the defect of the product in the event of a product warranty claim.
In what cases is the manufacturer (distributor) exempt from product warranty obligations?
The manufacturer (distributor) is only released from its product warranty obligation if it can prove that:
• the product was not manufactured or marketed as part of its business activities, or
• the defect could not be recognized according to the state of science and technology at the time of placing it on the market or
• the defect of the product results from the application of legislation or mandatory official regulations. It is sufficient for the manufacturer (distributor) to prove one reason for exemption.
We would like to draw your attention to the fact that due to the same defect, you cannot assert a claim for accessory warranty and product warranty at the same time, in parallel with each other. However, if your product warranty claim is successfully asserted, you can assert your accessory warranty claim for the replaced product or repaired part against the manufacturer.
Warranty
In which case can you exercise your accessory warranty right?
In case of faulty performance, the Service Provider is obliged to provide a guarantee (according to colloquial usage, to provide a guarantee) based on this contract.
In the case of durable consumer goods (e.g.: technical goods, tools, machines) and their parts, the warranty is mandatory in that case, if the purchase value of the given item exceeds HUF 10,000.
The warranty is based on a contract, if the manufacturer of the articles or the Service Provider himself provides a warranty according to the conditions and for a period determined by him. In such a case, the warranty (guarantee) conditions for the given article shall apply, and the Service Provider will also issue a warranty certificate for the warranty.
What rights are you entitled to under the warranty and within what time frame?
151/2003 on the mandatory warranty for certain consumer durables. (IX. 22.) The annex to the Government Decree defines the cases of mandatory warranty (https://net.jogtar.hu/jogszabaly?docid=A0300151.KOR). The Service Provider does not provide a warranty for products that are outside the scope of products defined by the decree. The duration of the mandatory warranty is 1 year, the starting date of which is the handing over of the product to the consumer, or if the device has to be put into operation and it is carried out by the distributor or its agent, then the day of commissioning. Accordingly, the warranty period does not necessarily start on the day of purchase.
Based on all of this, the duration of the warranty is independent of the deadlines governing the enforceability of warranty rights, and can be shorter or longer compared to them.
When is the company released from its warranty obligation?
The company is exempted from warranty obligations only if it proves that the cause of the defect arose after performance. We would like to draw your attention to the fact that due to the same defect, you cannot assert a claim for accessory warranty and warranty, or a claim for product warranty and warranty at the same time, in parallel with each other, but otherwise, you are entitled to the rights arising from the warranty regardless of the rights defined in the above Articles Warranty and Product Warranty.
Exchange guarantee within three working days
The Service Provider pursuant to Art. 151/2003. (IX. 22.) is obliged to provide a three-working-day exchange guarantee for the product ranges specified in the government decree. If the Consumer exercises the right to exchange warranty, then the Service Provider is obliged to replace the product in question.
Other provisions
Within the one-year period prescribed in the decree, the service provider may not deviate from the conditions set out in the decree to the detriment of the consumer.
The User is responsible for proving the conclusion of the contract, in order to submit a warranty and/or warranty claim, the Service Provider must present an invoice or receipt confirming the purchase of the product(s) in question from the Service Provider.
The new Civil Code (Ptk.) 6:157. According to the main rule on defective performance, the obligee performs defectively if the service does not meet the quality requirements established in the contract or legislation at the time of performance.
The obligee does not perform incorrectly if the right holder knew of the error at the time of the conclusion of the contract, or should have known of the error at the time of the conclusion of the contract. It is an important rule that in a contract between a consumer and a business, the stipulation that deviates from the provisions of the relevant legal chapter on accessory warranty and warranty to the disadvantage of the consumer is null and void.
In the case of a contract between a consumer and a business, it must be assumed, until proven otherwise, that the defect recognized by the consumer already existed at the time of the performance within six months of the performance, unless this presumption is incompatible with the nature of the matter or the nature of the defect. In practice, all of this means that in the event of an error detected within six months, the burden of proof rests with the company.
The Service Provider must endeavor to repair or replace the product(s) as soon as possible, but no later than fifteen days.
Handling complaints
The aim of the service provider is to fulfill the orders received via the website accurately, with adequate quality and within the agreed deadline, and to provide users with a high level of service. If the User nevertheless has a complaint regarding the fulfillment of the orders or the products received, he can communicate his complaint to the contact details of the Service Provider in writing, by e-mail, by telephone or in person.
If the service provider agrees, it will handle the verbal complaints immediately, in other cases, or if it is not possible to investigate the complaint immediately, it will prepare a report on the complaint for the purpose of examining and handling the complaint as soon as possible; the Service Provider shall immediately send or hand over a copy of the completed report and its contents to the User. The user has the opportunity to enter his complaint in the customer book at the service provider's headquarters/premises, to which the service provider responds within thirty days.
The Service Provider is obliged to respond to written complaints within thirty days, and if the complaint is rejected, the reason for the rejection will be given. The Service Provider will keep the records of complaints and the responses to them for five years and present them to the authority upon request during an official inspection.
The record of the complaint must contain at least the following: the name and address of the consumer, the time, place and method of submitting the complaint and the preparation of the report, a detailed description of the complaint and the related documents submitted/presented to the Service Provider during the presentation of the complaint, documents and other list of evidence, signature of the person taking the minutes, signature of the complainant in the case of a personal oral complaint.
The parties try to resolve their disputes amicably.
If the User does not accept the rejection of the complaint, he can initiate a conciliation board procedure with his complaint. 387/2016 on the appointment of the consumer protection authority. (XII. 2.) Pursuant to the Government Decree, in administrative authority matters, the district office or the district office according to the county seat acts in the first instance, and the Pest County Government Office acts in the second instance with national competence.
The conciliation board is responsible for settling consumer disputes outside of court proceedings; its task is also to attempt to reach an agreement between the parties for the purpose of settling the consumer dispute, and in the event of this being unsuccessful, it makes a decision in the case in order to ensure the simple, fast, efficient and cost-saving enforcement of consumer rights. At the request of the consumer or the business, the conciliation body provides advice on the rights of the consumer and the obligations of the consumer.
In the case of a cross-border consumer dispute related to an online sales contract or an online service contract, this task is performed by the Budapest Conciliation Board in Hungary. The European Commission has created a website accessible at the URL http://ec.europa.eu/odr, where consumers can register, so that through this they have the opportunity to settle their legal disputes related to online purchases by filling out an application, avoiding court proceedings. In this way, consumers can assert their rights without, for example, distance preventing them from doing so.
The Service Provider has an obligation to cooperate in the conciliation board procedure, which also includes the obligation to send the response and to appear. If the company's seat or location is not registered in the county of the chamber that operates the territorially competent conciliation body, the company's obligation to cooperate extends to offering the possibility of concluding a written agreement that meets the consumer's needs.
If the User does not apply to a conciliation body, or the conciliation body procedure does not lead to a result, the User has the option to go to the consumer protection authority at the competent district office according to the User's place of residence, or to a court in order to settle his complaint.
The contact details of the district offices are available at the following URL: http://jarasinfo.gov.hu/
Contact details of the regionally competent conciliation bodies:
Baranya County Conciliation Board
Address: 7625 Pécs, Majorosy Imre u. 36.
Mailing address: Pf. 109, 7602 Pécs.
Telephone number: (72) 507-154
Fax number: (72) 507-152
President: Dr. József Bodnár
E-mail address: kerelem@baranyabekeltetes.hu, info@baranyabekeltetes.hu
Bács-Kiskun County Conciliation Board
Address: 6000 Kecskemét, Árpád krt. 4.
Telephone number: (76) 501-525, (76) 501-532
Fax number: (76) 501-538
President: Dr. Zsuzsanna Horváth
E-mail address: bekeltetes@bacsbekeltetes.hu
Békés County Conciliation Board
Address: 5600 Békéscsaba, Penza ltp. 5.
Telephone number: (66) 324-976, 446-354, 451-775
Fax number: (66) 324-976
President: Dr. László Bagdi
E-mail address: bekeltetes@bmkik.hu; bmkik@bmkik.hu
Borsod-Abaúj-Zemplén County Conciliation Board
Address: 3525 Miskolc, Szentpáli u. 1.
Telephone number: (46) 501-091, 501-870
Fax number: (46) 501-099
President: Dr. Péter Tulipán
E-mail address: bekeltetes@bokik.hu
Budapest Conciliation Board
Address: 1016 Budapest, Krisztina krt. 99.
Telephone number: (1) 488-2131
Fax number: (1) 488-2186
President: Dr. György Baranovszky
E-mail address: bekelteto.testulet@bkik.hu
Csongrád County Conciliation Board
Address: 6721 Szeged, Párizsi krt. 8-12.
Telephone number: (62) 554-250/118 ext
Fax number: (62) 426-149
President: Dr. Károly Horváth
E-mail address: info@csmkik.hu
Fejér County Conciliation Board
Address: Hosszúséta tér 4-6, 8000 Székesfehérvár.
Telephone number: (22) 510-310
Fax number: (22) 510-312
President: Dr. József Vári Kovács
E-mail address: fmkik@fmkik.hu; bekeltetes@fmkik.hu
Győr-Moson-Sopron County Conciliation Board
Address: Szent István út 10/a, 9021 Győr.
Telephone number: (96) 520-202; 520-217
Fax number: (96) 520-218
President: László Horváth
E-mail address: bekeltetotestulet@gymskik.hu
Hajdú-Bihar County Conciliation Board
Address: 4025 Debrecen, Petőfi tér 10.
Place of administration: 4025 Debrecen Vörösmarty u. 13-15.
Phone: 06-52-500-710, 06-52-500-745
Fax: 06-52-500-720
President: Dr. Zsolt Hajnal
E-mail address: bekelteto@hbkik.hu
Heves County Conciliation Board
Address: Faiskola út 15, 3300 Eger.
Mailing address: 3301 Eger, Pf. 440.
Telephone number: (36) 416-660/105 ext
Fax number: (36) 323-615
President: Dr. Csaba Gordos
E-mail address: bekeltetes@hkik.hu
Jász-Nagykun-Szolnok County Conciliation Board
Address: 5000 Szolnok, Verseghy park 8.
Telephone number: (56) 510-610
Fax number: (56) 370-005
President: Dr. Lajkóné dr. Laugh Judith
E-mail address: bekeltetotestulet@jnszmkik.hu
Komárom-Esztergom County Conciliation Board
Address: 2800 Tatabánya, Fő tér 36.
Telephone number: (34) 513-010
Fax number: (34) 316-259
President: Dr. György Rozsnyói
E-mail address: bekeltetes@kemkik.hu
Nógrád County Conciliation Board
Address: Alkotmány út 9/a, 3100 Salgótarján
Phone number: (32) 520-860
Fax number: (32) 520-862
President: Dr. Erik Pongó
E-mail address: nkik@nkik.hu
Pest County Conciliation Board
Address: 1119 Budapest, Etele út 59-61. II. floor 240.
Telephone number: 06-1-269-0703
Fax number: 06-1-269-0703
President: dr. Károly Csanádi
E-mail address: pmbekelteto@pmkik.hu
Somogy County Conciliation Board
Address: Anna utca 6, 7400 Kaposvár.
Telephone number: (82) 501-000
Fax number: (82) 501-046
President: Dr. Ferenc Novák
E-mail address: skik@skik.hu
Szabolcs-Szatmár-Bereg County Conciliation Board
Address: 4400 Nyíregyháza, Széchenyi u. 2.
Telephone number: (42) 311-544, (42) 420-180
Fax number: (42) 420-180
President: Dr. Görömbeiné Katalin Balmaz
E-mail address: bekelteto@szabkam.hu
Tolna County Conciliation Board
Address: 7100 Szekszárd, Arany J. u. 23-25.
Telephone number: (74) 411-661
Fax number: (74) 411-456
President: Dr. Ferenc Gáll
E-mail address: kamara@tmkik.hu
Vas County Conciliation Board
Address: Honvéd tér 2, 9700 Szombathely.
Telephone number: (94) 312-356
Fax number: (94) 316-936
President: Dr. Zoltán Kövesdi
E-mail address: vmkik@vmkik.hu
Veszprém County Conciliation Board
Address: 8200 Veszprém, Budapest u. 3.
Telephone number: (88) 814-111
Fax number: (88) 412-150
President: Dr. Csaba Vasvári
E-mail address: info@bekeltetesveszprem.hu
Zala County Conciliation Board
Address: 8900 Zalaegerszeg, Petőfi utca 24.
Telephone number: (92) 550-513
Fax number: (92) 550-525
President: Dr. Sándor Molnár
E-mail address: zmkik@zmkik.hu; zmbekelteto@zmkik.hu
Additional information about the conciliation procedure is available on the website http://fogyasztovedelem.kormany.hu/node/11069.
Copyrights
The Website is protected by copyright. The Service Provider reserves all rights related to the entire content of the Website, regarding the operation and content of the Website or any part of it. The saving, storage, processing, sale or use of the contents appearing on the Website or any part thereof is prohibited without the prior written consent of the Service Provider.
Applicable legislation
CLV of 1997. law on consumer protection;
CVIII of 2001 Act on certain issues of electronic commercial services and services related to the information society;
151/2003. (IX. 22.) Government decree on the mandatory guarantee for certain consumer durables;
XLVII of 2008 on the prohibition of unfair commercial practices towards consumers. law (Fttv.)
4/2009 on the detailed rules for indicating the selling price and unit price of products, as well as the price of services. (I. 30.) NFGM-SZMM joint decree.
Act V of 2013 on the Civil Code (PTK);
Regulation 524/2013/EU on the online settlement of consumer disputes and amending Regulation 2006/2004/EC and Directive 2009/22/EC
19/2014. (IV. 29.) NGM decree on the procedural rules for managing warranty and guarantee claims for items sold under a contract between a consumer and a business
Government Decree 45/2014 (II.26) on the detailed rules of contracts between the consumer and the business;
The language of these Terms and Conditions and the contracts covered by these Terms and Conditions is Hungarian, the contracts are not filed by the Service Provider, they are not considered written contracts.
The mandatory provisions of the relevant legislation apply to the parties without special stipulations. Questions not regulated in these Terms and Conditions, as well as the interpretation of these Terms and Conditions, are governed by Hungarian law. If any point of these Terms and Conditions is incomplete or invalid based on the applicable legal regulations, the parts of the Terms and Conditions other than the point in question will remain in effect, and in the case of the points in question, the laws in force at all times shall apply.
The Service Provider does not have a code of conduct.
Other provisions
These GTC are valid from 10/01/2020 until withdrawn. The service provider reserves the right to unilaterally amend these GTC. The Service Provider shall publish the amendments on the Website no later than 7 days before the amendments take effect.
The website's data management information is available at the URL www.aruvarazs.hu/adatvedelem.
Withdrawal/Cancellation declaration form
Only fill it out and return it if you intend to withdraw/terminate the contract!
To: Elit Decor, Krisztina Nagy, 2141. Csömör, Ferenc ut 12.
06-70-402-80-18
elitdecormagyarorszag@gmail.com
I/we, the undersigned, declare that I/we exercise my/our right of withdrawal/termination with respect to the contract for the sale of the following item(s) or the provision of the following service:
Legal notice
Copyrights
The content of the materials, photos and data appearing on the Owner pages of Webáruház are protected by copyright. All forms of copying, storage in data systems, publication on other Internet sites, and use in any form - to an extent exceeding personal use - may only take place with the prior written permission of the Web Store Owner. This website may contain textual, graphic or other works protected by copyright by the following authors: Shopmasters-Informatika Kft.
Limitation of general liability
Everyone can visit and use Webáruház Plajdonos pages only at their own risk. Webárühz accepts no responsibility for any loss, direct or consequential damage to the users resulting from any incorrect or misleading content published on the Webshop Owner's pages, or from the use of its websites and services, their unusable state, failure, interruption, or termination. (This statement does not apply to our services regulated by a separate agreement or contract - in relation to which the Web Store Owner acts and is responsible according to the provisions of the contracts.)
Risk
Users using the services of Webáruház Plájdonos acknowledge that data may be lost, destroyed, or fall into unauthorized hands during data transmission, and that due to the public nature of the Internet, foreign intrusions may occur into the system, so that the uploaded data (including personal data) may fall into unauthorized hands. In such cases, the Web Store Owner bears no responsibility, the user is aware of this risk and assumes this risk when using the service.
Of course, we do everything to ensure that the data is safe, our hosting and website are managed by professionals and the systems are regularly updated. We do not voluntarily release the data to third parties - except to the authorities, if they have the appropriate authorization or permission to do so.
We would like to inform you that Webáruház Owner may only use this website if you accept the above!
The purpose of the data management information
The purpose of this data management information sheet is for the owner of aruvarazs.hu, Krisztina Nagy, as a data controller (hereafter referred to as "Data Controller") to describe the data protection rules, procedures and protection measures applied and operating in the Data Controller's organization for data considered personal data.
In this document, the Data Controller also informs its customers, partners, as well as all natural and legal persons who have any - legally interpretable - relationship with the Data Controller and who are affected during its personal handling, about the rules for handling the personal data handled by it, and about the applied protection measures procedures and the method of data management.
The Data Controller considers the rules, provisions and obligations described in this Data Management Information Sheet to be legally binding on itself and applies them during its operation, and declares that the data protection rules and procedures described and applied in this document comply with the applicable national and European Union data protection legislation. The data controller also declares that it considers the right to informational self-determination important, especially with regard to personal data, and will take all available organizational, operational, regulatory and technological measures within its scope in order to observe and enforce these rights.
This data management information sheet governs the data management of the following sites: aruvarazs.hu. The Data Controller may change the Data Management Information at any time, in addition to the obligation to publish and inform the Data Subjects. Amendments to the prospectus will take effect upon publication at the above address.
Data of the Data Controller
Company details and contact details of the Data Controller:
Company name / Name: Nagy Bernadett
Address: 2143 Kistarcsa, Bagolyvár út 1
Phone: +36707059901
E-mail: contact@aruvarazs.hu
Website: http://www.aruvarazs.hu
Store name: Áruvaráz
Tax number: 58795327-2-33
EU tax number: HU58795327
Company register number: 54018200
Registration date 02.09.2019.
Contact name: Nagy Bernadett e.v.
Contact phone number: +36707059901
Contact person's e-mail address: Contact@aruvarazs.hu
Name of the registering court: Clerk of Kistarcsa Municipality
The Data Controller keeps the data protection requests (e-mail) received in the section "Usage and retention period of managed data" for the specified period of time applicable to this data management. After this, they are irrevocably deleted.
Data Protection Officer of the Data Controller
Contact name: Nagy Bernadett e.v.
Contact phone number: +36707059901
Contact person's e-mail address: Contact@aruvarazs.hu
Concept definitions
"personal data": any information relating to an identified or identifiable natural person ("Data Subject"); a natural person can be identified directly or indirectly, in particular on the basis of an identifier such as name, number, location data, online identifier or one or more factors relating to the physical, physiological, genetic, mental, economic, cultural or social identity of the natural person identifiable;
"data management": any operation or set of operations performed on personal data or data files in an automated or non-automated manner, such as collection, recording, organization, segmentation, storage, transformation or change, query, insight, use, communication, transmission, distribution or otherwise by making available, coordinating or connecting, limiting, deleting or destroying;
"data controller": the natural or legal person, public authority, agency or any other body that determines the purposes and means of processing personal data independently or together with others; if the purposes and means of data management are determined by EU or member state law, the data controller or the special aspects regarding the designation of the data controller may also be determined by EU or member state law;
"data processor": the natural or legal person, public authority, agency or any other body that processes personal data on behalf of the data controller;
"recipient": the natural or legal person, public authority, agency or any other body to whom or to which the personal data is communicated, regardless of whether it is a third party. Public authorities that have access to personal data in accordance with EU or Member State law in the context of an individual investigation are not considered recipients; the management of said data by these public authorities must comply with the applicable data protection rules in accordance with the purposes of data management;
"profiling": any form of automated processing of personal data in which personal data is used to evaluate certain personal characteristics of a natural person, in particular work performance, economic situation, health, personal preferences, interests, reliability, behaviour, location or movement used to analyze or predict related characteristics;
"pseudonymisation": the processing of personal data in such a way that, without the use of additional information, it is no longer possible to determine which specific natural person the personal data refers to, provided that such additional information is stored separately and is ensured by technical and organizational measures that this personal data cannot be linked to identified or identifiable natural persons;
"registry system": the file of personal data in any way – centralized, decentralized or divided according to functional or geographical aspects – which is accessible based on specific criteria;
"data protection incident": a breach of security that results in the accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or unauthorized access to, personal data transmitted, stored or otherwise handled;
Principles for handling personal data
Personal data:
1. it must be handled legally and fairly, as well as transparently for the data subject ("legality, fair procedure and transparency");
2. should be collected only for specific, clear and legitimate purposes, and should not be handled in a manner incompatible with these purposes; Article 9 - Guarantees and deviations regarding data management for the purpose of archiving in the public interest, for scientific and historical research purposes or for statistical purposes"> in accordance with Article 89 (1) is not considered incompatible with the original purpose for the purpose of archiving in the public interest, scientific and historical further data processing for research or statistical purposes ("target binding");
3. they must be appropriate and relevant for the purposes of data management and must be limited to what is necessary ("data economy");
4. they must be accurate and, if necessary, up-to-date; all reasonable measures must be taken to promptly delete or correct personal data that is inaccurate for the purposes of data processing ("accuracy");
5. it must be stored in a form that allows the identification of the data subjects only for the time necessary to achieve the goals of personal data management; personal data may be stored for a longer period only if the personal data will be processed in accordance with Article 89 (1) of the EU General Data Protection Regulation for the purpose of archiving in the public interest, for scientific and historical research purposes or for statistical purposes, in this regulation taking into account the implementation of the appropriate technical and organizational measures required to protect the rights and freedoms of the data subjects ("restricted storage");
6. must be handled in such a way that adequate security of personal data is ensured through the application of appropriate technical or organizational measures, including protection against unauthorized or unlawful processing, accidental loss, destruction or damage of data ("integrity and confidentiality").
The data controller is responsible for compliance with paragraph (1) and must be able to demonstrate this compliance ("accountability").
Data controller's data management and the managed personal data
Data requested and/or recorded during registration and purchase:
• Password: mandatory data, required for secure access to user accounts.
• Name: mandatory data, data necessary for maintaining contact, fulfilling orders and issuing regular invoices.
• Company name: data to be provided in the case of orders by companies, necessary for maintaining contact, fulfilling orders and issuing regular invoices.
• E-mail address: mandatory data, data required for user identification, contact, and order fulfillment. The e-mail address is not required to contain personal data.
• Telephone number: mandatory data, necessary for maintaining contact and fulfilling orders.
• Invoicing name and address: mandatory data, data necessary for maintaining contact, fulfilling orders and issuing regular invoices.
• Delivery name and address: data to be entered in the case of home deliveries, required for the delivery of the ordered products.
• Date of purchase/registration: recorded data used to perform technical operations.
• The IP address used during purchase/registration: recorded data used to perform technical operations.
The scope of those affected: Persons registered in the webshop and persons purchasing in the webshop.
Duration of data management, deadline for deletion of data: The data will be deleted immediately at the express request of the customer. Based on Article 19 of the GDPR, the data controller informs the data subject electronically of the deletion of any personal data provided by the data subject. If the data subject's deletion request also covers the e-mail address he/she has provided, the data controller will also delete the e-mail address after the information has been provided. Except in the case of accounting documents, as this data must be kept for 8 years based on § 169 (2) of Act C of 2000 on accounting.
Management of data related to newsletters
XLVIII of 2008 on the basic conditions and certain limitations of economic advertising activity. Pursuant to § 6 of the Act, the User may expressly and in advance consent to the Service Provider's advertising offers and other mailings being sought at the contact details provided during registration, the user of the web store may, bearing in mind the provisions of this information, consent to the Service Provider handling his/her personal data necessary for the sending of advertising offers.
The Service Provider does not send unsolicited advertising messages, and the User may unsubscribe from the sending of offers without limitation or justification, free of charge, which the Service Provider will respect and will not send any more advertising messages to the user's e-mail address. Users can unsubscribe from advertisements by clicking on the unsubscribe link in the e-mail message.
Data recorded in connection with the management of newsletters: e-mail address, name, date and time of subscription, date and time of sending newsletters, date and time of opening newsletters and clicking on links in newsletters.
The legal basis for data management: the Data Subject's opt-in consent.
Retention period of the data managed in data management: the data will be retained until the request for deletion of personal data.
Customer relationship, other relationship-related data management
Customers and other users of the web store can contact the Service Provider via the contact details on the contact page of the web store in case of questions arising in relation to the web store or the Service Provider's services and products offered in the web store. The exchange of messages can take place in person, by telephone, by e-mail, or via the contact form of the online store, or through other contacts of the Service Provider, such as Facebook. During the contact, the data protection guidelines set out in this document also apply to the personal data provided by the Data Subject for the Service Provider, the service provider keeps the personal data obtained during the contact for a maximum of two years, after which the data is deleted.
Additional data management
If you also manage additional data through the web store, list item by item which personal data is requested in the data management. Mark which fields must be filled in and check the necessity of the requested data. The legal basis for data management: the Data Subject's opt-in/opt-out online/paper-based consent. The purpose of the data management: specify the purpose of the data management Possible consequences of failure to provide data: specify the consequences of failure to provide data; e.g. provision of service is not possible Data managed in data management: list the data managed in data management item by item Retention period of data managed in data management: enter the retention period
The person of the possible data controllers entitled to access the data, the recipients of the personal data: Personal data can be handled by the data controller's sales, marketing and order fulfillment employees in compliance with the above principles.
Description of the rights of data subjects in relation to data processing: The data subject may request from the data controller access to personal data relating to him, their correction, deletion or limitation of processing, and he may object to the processing of such personal data, and the data subject has the right to data portability, as well as consent at any time for withdrawal.
The data subject can initiate access to personal data, its deletion, modification or restriction of processing, portability of data, objection to data processing in the following ways: by post to the following address: 2143 Kistarcsa Bagolyvár ut 1
by e-mail at the following e-mail address: info@aruvarazs.hu
by phone at the following number: 06-20-355-1006
Legal basis for data management:
1. Article 6, paragraph (1) point b) of the GDPR,
2. CVIII of 2001 on certain issues of electronic commerce services and services related to the information society. Act (hereinafter: Elker Law) 13/A. Section (3): For the purpose of providing the service, the service provider may process the personal data that is technically absolutely necessary for the provision of the service. If the other conditions are the same, the service provider must choose and in any case operate the tools used in the provision of services related to the information society in such a way that personal data is only processed if this is absolutely necessary for the provision of the service and the fulfillment of other objectives defined in this law necessary, but also in this case only to the extent and for the necessary time.
3. In case of enforcement of claims arising from the contract, Act V of 2013 on the Civil Code 6:21. and § 22, the statute of limitations is five years.
4. In the case of issuing an invoice in accordance with the accounting legislation, the validity period of the receipt is eight years: The accounting receipt directly and indirectly supporting the accounting (including ledger accounts, analytical and detailed records) must be legible for at least 8 years, the accounting records to preserve it in a retrievable manner based on its reference.
Data management is necessary for the fulfillment of the resulting contract during orders made using the online store. In order to fulfill the orders, the customer must provide personal data, without which the orders cannot be fulfilled.
The data processors used
Data processors performing home delivery of products:
Name and contact details of data processors:
Data processor 1.
Name: GLS
Headquarters: 2351 Alsónémedi; GLS Europe u. 2.
Contact information: (+36 29) 886 700
Data processor 2.
Name: Webshippy Magyaroroszág Kft
Headquarters: Fót, East Gate Business Park C/2, 2151
Contact: +36 1 998 8099
Activity provided by data processor: Storage, delivery, transport of products
The fact of the data management, the scope of the managed data: Delivery name, delivery address, telephone number, e-mail address.
Scope of stakeholders: All stakeholders requesting home delivery.
Purpose of data management: Delivery of the ordered products to your home.
Duration of data management, deadline for data deletion: It lasts until the home delivery is completed.
Legal basis for data processing: see the paragraph entitled "Legal basis for data processing" above.
Online payment
Name and contact details of data processors:
Data processor: CIB Bank. Szkhely/tel.
Activity performed by the data processor: Online payment services
The fact of the data management, the scope of the managed data: Billing name, billing address, e-mail address.
Scope of stakeholders: All stakeholders using online payment options.
Purpose of data management: Online payment processing, transaction confirmation and fraud monitoring for the protection of users.
Duration of data management, deadline for data deletion: Lasts until the online payment is completed.
Legal basis for data processing: see the paragraph entitled "Legal basis for data processing" above, as well as CVIII of 2001 on certain issues of electronic commercial services and services related to the information society. Act 13/A. (3) of §
Hosting provider
Name and contact information of the data processor:
Activity provided by data processor: Storage service
Hosting provider name: UNAS Online Kft
The registered office of the storage service provider is: 9400 Kőszegi út 14, Sopron
Contact information of hosting provider: unas@unas.hu
The fact of the data management, the scope of the managed data: Storage of all personal data provided by the data subject.
Scope of stakeholders: All stakeholders who use the online store.
Purpose of data management: Making the online store available and operating it properly. The data processor does not use the personal data for its own purposes, they are processed in the most necessary cases at the request of the data controller.
Duration of data management, deadline for data deletion: Data management lasts until the termination of the agreement between the data manager and the storage provider, or until the deletion request addressed to the storage provider by the data subject.
Legal basis for data processing: see the paragraph entitled "Legal basis for data processing" above, as well as CVIII of 2001 on certain issues of electronic commerce services and services related to the information society. Act 13/A. (3) of §
Management of cookies
It's the job of cookies
A cookie is a small data package that is created during Internet browsing by the server containing the visited website using the client's web browser, during the first visit, if this is enabled in the browser. Cookies are stored on the user's computer in a predetermined location that varies by browser type. During subsequent visits, the browser returns the stored cookie to the web server, along with various information about the client. With the help of cookies, the server has the possibility to identify the given user, to collect various information about him and to analyze them.
The main functions of cookies:
• collect information about Data Subjects and their devices;
• note the individual settings of the persons concerned, which are (may) be used, e.g. when using online transactions, so you don't have to type them in again;
• facilitate, simplify, make the use of the given website more convenient and smooth;
• they make it unnecessary to re-enter previously entered data;
• generally improve the user experience.
By using cookies, the Data Controller carries out data management, the main objectives of which are:
• user identification
• identification of each session
• identification of devices used for access
• storage of certain specified data
• store and transmit tracking and location information
• storage and transmission of data required for analytical measurements
The legal basis for data management: the use of cookies and session cookies necessary for the technical operation of the webshop, which do not contain personal data, is automatic, in other cases based on the Data Subject's opt-in consent.
The purpose of data management is: operation of the website, making purchases possible, measuring visitor traffic.
Possible consequences of not providing data: without the cookies necessary for the operation of the basic operations of the online store, some functions of the online store cannot be accessed.
Data managed in data management: session ID
The expiration date of the cookies: php session cookies expire 24 minutes after the end of the session, the expiration date of the cookie that does not contain personal data belonging to the list of the last viewed products is 6 months.
Analytical cookies placed by third parties - analytical cookies
The Data Controller also uses third-party cookies from Google Analytics on its website. The Data Controller uses the Google Analytics service for statistical purposes
• generally disable;
• set the way to accept cookies (automatic acceptance, ask for them one by one, etc.);
• disable individually;
• delete individually or in groups;
• perform other actions related to cookies.
The physical storage locations of the data
The data controller stores the personal data in its integrated IT system. The elements of the system are located in the following geographical and physical locations:
- Headquarters of the data controller's business;
- The physical location of the server room of the server provider used by the hosting provider;
The IT storage method and logical security of the data
The data manager and the data processor implement appropriate technical and organizational measures, taking into account the state of science and technology and the costs of implementation, as well as the nature, scope, circumstances and purposes of data management, as well as the variable probability and severity of the risk to the rights and freedoms of natural persons. , to guarantee a level of data security appropriate to the degree of risk. The data controller primarily handles personal data on a properly constructed and protected IT system. During the operation of the IT system, it ensures the appropriate level of the basic information security attributes of the data stored, processed and transmitted on it, such as the managed data:
• its integrity, the originality and immutability of the data are guaranteed;
• its confidentiality (Confidentiality), only those entitled to it have access to an extent not exceeding their rights;
• on its availability (Availability), the data is accessible and available to the right holders, during the expected availability period. The necessary IT infrastructure is available ready for operation.
Data controller for the processed data:
• organizational, operational,
• physical security,
• information security
protects it with a structured system of protection measures. The data controller develops and operates the system of protection measures and the protection levels of the individual protection measures in proportion to the risks arising as a result of threats to the data to be protected. From a data protection point of view, the protective measures are primarily aimed at protection against accidental or intentional deletion, unauthorized access, intentional and bad faith disclosure, accidental disclosure, data loss, data destruction.
Rights of Data Subjects
The Data Subject's right of access
The Data Subject has the right to receive feedback from the data controller as to whether his personal data is being processed, and if such data processing is underway, he is entitled to receive access to the personal data and the following information:
• the purposes of data management;
• categories of Personal Data Subject;
• the recipients or categories of recipients to whom or to whom the personal data has been or will be communicated, including in particular recipients in third countries and international organizations;
• the planned period of storage of personal data;
• the Data Subject's right to rectification, deletion or restriction of data processing, as well as to object to data processing;
• the right to submit a complaint to the supervisory authority;
• if the data were not collected from the Data Subject, all available information about their source;
• the fact of automated decision-making, including profiling, as well as comprehensible information about the applied logic and the significance of such data management and the expected consequences for the Data Subject.
The Data Controller provides the Data Subject with 1 copy of the personal data that is the subject of data management. For additional copies requested by the Data Subject, the Data Controller may charge a reasonable fee based on administrative costs. If the Data Subject submitted the request electronically, the Data Controller will provide the information in a widely used electronic format, unless the Data Subject requests otherwise, within a maximum of 30 days from the date of submission.
Right to rectification
The Data Subject is entitled to request that the Data Controller correct inaccurate personal data relating to him without undue delay, and he is also entitled to request the addition of incomplete personal data, taking into account the purpose of the data management.
Right to erasure
The Data Subject has the right to request that the Data Controller delete the personal data concerning him without undue delay, and the Data Controller is obliged to delete the personal data concerning the Data Subject without undue delay if one of the following reasons exists:
• personal data are no longer needed for the purpose for which they were collected or otherwise processed;
• the Data Subject withdraws his consent, which is the basis of the data management, and there is no other legal basis for the data management;
• the Data Subject objects to data processing and there is no overriding legal reason
• personal data are no longer needed for the purpose for which they were collected or otherwise processed;
• the Data Subject withdraws his consent, which is the basis of the data management, and there is no other legal basis for the data management;
• the Data Subject objects to data processing and there is no overriding legal reason for data processing;
• personal data were handled illegally;
• personal data must be deleted in order to fulfill the legal obligation prescribed by EU or member state law applicable to the Data Controller;
• the collection of personal data took place in connection with the offering of services related to the information society.
Data deletion cannot be initiated if data management is necessary:
• for the purpose of exercising the right to freedom of expression and information;
• for the purpose of fulfilling an obligation under EU or member state law applicable to the Data Controller requiring the processing of personal data, or for the execution of a task carried out in the public interest or in the context of the exercise of a public authority vested in the Data Controller;
• on the basis of public interest in the field of public health;
The right to restrict data processing
At the Data Subject's request, the Data Controller restricts data processing if one of the following conditions is met:
• the Data Subject disputes the accuracy of the personal data, in which case the limitation applies to the period that allows the Data Controller to check the accuracy of the personal data;
• the data management is illegal and the Data Subject opposes the deletion of the data and instead requests the restriction of its use;
• the Data Controller no longer needs the personal data for the purpose of data management, but the Data Subject requires them to present, enforce or defend legal claims; obsession
• the Data Subject objected to data processing; in this case, the restriction applies to the period until it is determined whether the Data Controller's legitimate reasons take precedence over the Data Subject's legitimate reasons.
If data management is subject to restrictions, personal data may only be processed with the consent of the Data Subject, with the exception of storage, or to submit, enforce or defend legal claims, or to protect the rights of another natural or legal person, or in the important public interest of the Union or a member state.
Right to protest
The Data Subject has the right to object to the processing of his personal data at any time for reasons related to his own situation, including profiling based on the aforementioned provisions. In this case, the Data Controller may no longer process the personal data, unless the Data Controller proves that the data processing is justified by compelling legitimate reasons that take precedence over the interests and rights of the Data Subject, or that are related to the submission, enforcement or defense of legal claims.
Automated decision-making in individual cases, including profiling
The Data Subject has the right not to be covered by the scope of a decision based solely on automated data management, including profiling, which would have legal effects on him or affect him to a similar extent.
Right of withdrawal
The Data Subject has the right to withdraw his consent regarding his personal data at any time.
Remedies
In the event of a violation of their rights, the Data Subject may request information, remedy, or file a complaint at the contact details of the Data Protection Officer specified in this document. If these are ineffective, the Data Subject is entitled to go to court or contact the National Data Protection and Freedom of Information Authority.
National Data Protection and Freedom of Information Authority (NAIH) contact information
Name: National Data Protection and Freedom of Information Authority (NAIH)
Headquarters: 1125 Budapest, Szilágyi Erzsébet fasor 22/C.
Mailing address: 1530 Budapest, Pf.: 5.
Phone: +36 (1) 391-1400
Fax: +36 (1) 391-1410
E-mail: ugyfelszolgalat@naih.hu
Website: http://www.naih.hu
Data protection incident
If a data protection incident occurs and it likely involves a high risk for the rights of natural persons, the data controller shall inform the data subject of the data protection incident without undue delay. In the event of a data protection incident, the service provider provides information to those affected during the incident, giving the date of the data protection incident, the scope of the affected data, the consequences following and/or likely from the incident, the measures taken or planned to remedy the data protection incident, and the contact information of the data protection officer for the purpose of providing further information. .
Other provisions
For archival, scientific and historical research or statistical purposes based on public interest; for the presentation, enforcement and defense of legal claims.
When requested by the authorities or authorized by law, the Service Provider is obliged to provide information, communicate and transfer data, and make documents available. 5. In these cases, the Service Provider only releases personal data to the requester - if he has specified the exact purpose and the scope of the data - to the extent and to the extent that is absolutely necessary to achieve the purpose of the request.
We provide information on data management not listed in this information when the data is collected.